Miami, Florida – IBEX Limited (NASDAQ:IBEX) recently held its Q4 2024 Earnings Conference Call on September 12, 2024, led by key company executives Michael Darwal, Robert Dechant, and Taylor Greenwald. The call showcased the company’s achievements for the fiscal year, highlighting record-breaking financial metrics and strategic initiatives amidst a changing business process outsourcing (BPO) landscape.

Throughout the call, IBEX CEO Bob Dechant lauded the company’s performance in FY ’24, noting milestones such as all-time high earnings per share (EPS), net income, EBITDA Margin, and free cash flow. Dechant emphasized IBEX’s competitive edge, driven by an exceptional agent-centric culture and cutting-edge Wave iX technology stack incorporating advanced AI solutions and analytics.

In FY ’24, IBEX secured 18 new client relationships in various sectors, saw record EPS of $2.10, and increased revenue from digital-first services in offshore and nearshore locations. Despite a slight decrease in overall revenue for the year, Dechant expressed optimism as the company entered FY ’25 with a positive outlook, foreseeing a return to top-line growth.

Furthermore, the call highlighted IBEX’s strategic transformation into a digital-first company (BPO 2.0) since its IPO in August 2020. Over the years, the company has seen substantial organic growth, improved EBITDA margins, retired debt, and bolstered its client roster. The launch of AI services in FY ’24 added momentum to IBEX’s growth trajectory, setting the stage for continued success in FY ’25.

IBEX CFO, Taylor Greenwald, underscored the company’s fiscal year results, showcasing strong fourth-quarter revenue, record-breaking net income, and EPS achievements. The focus on higher-margin services in offshore and nearshore regions contributed to improved financial performance, despite macroeconomic challenges and industry headwinds.

Looking ahead to FY ’25, IBEX anticipates revenue growth in the range of $510 million to $525 million, with continued upward trajectory in adjusted EBITDA. The company plans to sustain margin improvement through service diversification, operational efficiencies, and investments in AI capabilities, while also evaluating strategic opportunities for acquisitions and market expansion.

Overall, the IBEX Fourth Quarter Full-Year 2024 Earnings Conference Call highlighted the company’s resilience, growth, and strategic vision amidst a dynamic BPO landscape. IBEX remains poised for success in FY ’25, leveraging its strong financial position, client-centric approach, and innovative solutions to drive continued growth and value for shareholders.