New York, NY – Sprinklr, Inc. held its Q2 2025 Earnings Call on September 4, 2024, providing insights into the company’s financial performance and strategic outlook moving forward. Participants included key figures such as Eric Scro, Ragy Thomas, Trac Pham, and Manish Sarin, discussing important aspects of the business.

During the call, executives highlighted a 11% year-over-year growth in Q2 total revenue to $197.2 million, with subscription revenue increasing by 9% to $177.9 million. The company reported $15.2 million in non-GAAP operating income, resulting in an 8% non-GAAP operating margin. Additionally, there was a credit loss charge of $10.1 million impacting the results, particularly in the free cash flow for the quarter. Manish Sarin delved deeper into this topic during the discussion.

Ragy Thomas emphasized the ongoing transformation within the company, acknowledging the need for multiple quarters to navigate through this process. The focus remains on leveraging the strength of the platform to drive growth and profitability, with a strong emphasis on customer experience and AI-powered solutions.

The company highlighted the addition of new customers and expansion with existing ones in various industries such as finance, automotive, telecommunications, and retail, including global brands like UBS, Ford, T-Mobile, and more. These successes demonstrate the value proposition of Sprinklr’s platform in supporting enterprise customers through AI-powered customer experience management.

Analysts recognized Sprinklr’s innovation, naming the company a leader in digital customer interaction solutions. This recognition further solidifies the company’s position in the market, emphasizing its ability to deliver comprehensive and effective solutions across various industries.

Executives discussed the challenges surrounding renewals and implementation complexities, outlining strategies to streamline processes, enhance customer experience, and focus on core product strengths to drive growth. The company’s efforts are centered on improving operational efficiency, increasing productivity, and aligning with customer needs to deliver long-term value.

Overall, the call provided valuable insights into Sprinklr’s financial performance, strategic initiatives, and commitment to driving excellence across the organization. The company remains focused on addressing challenges, optimizing operations, and positioning itself for sustainable success in the future.