BOSTON, MA – Delta Airlines continues to struggle at Boston Logan Airport as they work to recover from a recent software outage that caused widespread disruptions. Passengers, like Stephanie Yuhl, expressed relief at finally being back in Boston after being stranded in various locations due to the chaos caused by the outage.

Yuhl, along with many other travelers, experienced delays and inconveniences as Delta worked to rectify the situation. Some passengers, such as Sherry Luke and Jacquelyn Schmiege, were forced to make alternative travel arrangements, like renting a car to drive back to Florida.

The software outage, attributed to a CrowdStrike error, impacted Delta’s critical IT systems, including crew tracking tools and rebooking systems, resulting in the cancellation of nearly 1,400 flights nationwide. Delta’s CEO, Ed Bastian, acknowledged the challenges faced by the airline and assured customers that they were working diligently to restore operations to normal.

As the airline works to address the disruptions, they have implemented measures to assist affected passengers, including extending travel waivers, offering refunds, and providing support for expenses incurred during the travel chaos. Despite the challenges, Delta remains committed to supporting their customers and ensuring a smooth travel experience moving forward.

Passengers like Jason Leopoldo found themselves caught in the midst of the chaos, having to make unexpected arrangements to get their families home. The resilience and adaptability of both travelers and airline staff were evident as they navigated the challenges brought about by the software outage.

Moving forward, Delta is focused on restoring normal operations and providing exceptional customer service to mitigate the impact of the recent disruptions. With a dedicated team working tirelessly to address the issues at hand, the airline is determined to overcome this setback and ensure a seamless travel experience for all passengers.