Verizon has confirmed that it has restored its services after a significant outage disrupted connectivity for over 10 hours earlier today, affecting millions of customers across the nation. The telecom giant expressed appreciation for customers’ patience and resilience during the disruption, which began around noon Eastern Time and primarily halted voice calls, texts, and mobile data.

To compensate affected users, the company announced plans to issue account credits, although specific details on the amount have yet to be released. Verizon acknowledged the severity of the situation, stating, “We let many of our customers down and for that, we are truly sorry. They expect more from us.” The carrier urged customers still experiencing issues to restart their devices to reconnect to the network.

While no specifics regarding the outage’s cause were disclosed, the company stated that its teams worked tirelessly into the night to address the connectivity issues. Earlier communications revealed the company’s commitment to make things right for its customers, indicating that they were assessing the situation and would provide updates as they arose.

In comparison, AT&T faced a similar scenario earlier this year, resulting in a 12-hour outage. Following that incident, it offered affected customers a credit of $5, equivalent to one day’s service. Some Verizon users, however, have expressed that a higher credit, such as $30, would be more appropriate given the frustration caused by the outage.

Reports from Downdetector indicated that the outage prompted over two million user complaints, making it clear that the connectivity issues were widespread. Many users took to social media, sharing their experiences, including unusual incidents such as Apple devices switching to satellite SOS mode—an emergency feature that activates when standard connections fail.

The outage has also sparked conversation among lawmakers regarding consumer protection standards in the telecommunications industry. U.S. Senator Ben Ray Luján has highlighted the need for federal legislation that would require carriers to provide refunds for extended outages. He mentioned working on a proposal that aims to ensure customers are compensated fairly when faced with significant disruptions in service.

With the restoration of services, Verizon continues to evaluate the specifics of the event and its impact on customer experience. As questions linger about the incident’s cause, customers await further explanations and assurances from the company.