Houston, Texas – Verizon users in various cities across the United States experienced network issues on Monday, causing frustration and disruptions in service. The carrier acknowledged the problem and assured customers that service should be back to normal by Monday evening.

Verizon engineers worked throughout the day to address the network disruption that affected some users. A spokesperson for the company stated that progress was being made on resolving the issue, although the exact nature of the problem and the number of affected customers remained unknown. The carrier recommended users to restart their devices if they were still experiencing difficulties.

While the network problem persisted, Verizon reassured customers that efforts were ongoing to fully resolve the issue. Similar to a previous incident involving AT&T, where customers received a $5 account credit after a network outage, it was unclear if Verizon would offer compensation to affected users.

Initially, users reported issues with their phones being stuck in “SOS mode,” an emergency setting limiting communication to first responders only. Reports of problems surfaced in major cities such as Chicago, Atlanta, and New York, according to the site Downdetector. T-Mobile and AT&T confirmed that their networks were functioning normally and suggested that connectivity issues with Verizon users could be causing disruptions for some of their own customers.

Despite the challenges, Verizon stressed that the network problems were unrelated to Hurricane Helene, which had impacted parts of the country over the weekend. The carrier continued to work diligently to restore service for all affected users and apologized for any inconvenience caused. Users were encouraged to monitor their devices and reach out to customer support for further assistance.